Return & Exchange Policy

If you receive a product that is damaged during shipping, defective, or not what you ordered, you can return it to Dress Up and we will arrange a replacement. Some conditions apply:

• Inside Dhaka: Check your parcel in front of the delivery person. If you notice any defect, inform the Customer Service Department immediately with a picture and do not accept the parcel.
• Outside Dhaka: If the product is damaged, inform us immediately after receiving it and return it within 3 days.
• The product must be intact, though exceptions can be made if it is damaged.
• Opened, used, or swatches products are not eligible for exchange or refund.
• Products you selected or ordered yourself cannot be returned or exchanged.
• For exceptional circumstances, you may need to cover the transportation cost.
• Always return the original invoice and barcode sticker with the product. Damaging the invoice or barcode is strictly not allowed if you want to return it.

Investigation:
Once we receive the returned product, it will go to our Quality Control Department. This process takes 1–3 business days. If your claim is valid, the product will be exchanged or refunded as soon as possible.

Note: We do not deliver partial products from a parcel. If you are returning a parcel, return the entire parcel. Partial returns are not accepted even if there are multiple items in a single invoice.